FAQ
STOREX
Frequently asked questions
Welcome to the FAQ page! Here, you'll find answers to some of the most commonly asked questions about our product or service. Our goal is to provide you with the information you need to make an informed decision and use our offerings with confidence. If you don't find what you're looking for, don't hesitate to reach out to us directly. Our customer support team is always available to assist you and provide any additional information you need. Thank you for choosing us!
We love discounts as they make our products more affordable for our beloved customers. If you’re looking for discounted products, you’ve come to the right place!
We have four main types of discounts:
- Daily discounts
- Weekly discounts
- Liquidation
- Seasonal discount
Daily promotions – are twenty-four-hour discounts, within which the offered models change every day. The discount is valid 7 days a week.
Weekly Deals – Works exactly like Daily Deals, but models change once a week on Mondays at 11:00am instead of every day.
Liquidation – models on liquidation feature deep discounts, this category includes models that are mostly sold out and last sizes left. In this category you will often find models for 99 GEL
Seasonal discount – includes such discounts as: Black Friday, Spring sale, mid-season sale, New Year sale and more…
Of course! You can exchange an item within 3 business days after purchase.
Exchange is possible in our branch at the address: Ilia Chavchavadze Avenue #16 (find us on Google Maps)
Please bring the replacement item to our branch within 3 working days of purchase.
For exchange, you need to present the item in its original condition. Original condition means that the item must not be damaged, dropped or worn in outdoor conditions. The item must be exactly as it was at the time of sale. Also, if the item came with additional attributes, it should also be returned. A product box, special packaging or others are considered such additional attributes.
The item can be exchanged for another item of the same price or for a more expensive item by paying the price difference.
Please note* We reserve right to refuse to exchange items that do not meet resale requirements and are not in original condition.
| Delivery Service | Time | Price |
|---|---|---|
| Standard delivery in Tbilisi | 1-3 work days | Free |
| Taxi Delivery In Tbilisi | The Same Day | Taxi Free |
| Delivery in the Region of Georgia | 2-5 Work Days | 15 GEL |
TAXI Delivery – Same Day Delivery
The same day delivery is only available in Tbilisi.
It is very simple, we send your goods by TAXI delivery service, here’s how it works:
- After we receive your order with TAXI Delivery option selected, we prepare it immediately.
- Whenever your order is good to go, we will give you a call and verify that you are ready to receive your order.
- After that we arrange taxi delivery to your location. You will be called by driver when he gets to your address.
Please Note* TAXI fee must be paid directly to taxi driver by CASH. Collection of goods is solely clients responsibility!
If you ordered from our website you can track your order and get it’s current location. Please go to tracking page and type in your order id and order email.
Our shop is open everyday from 11:00 to 21:00
Our chat support replies everyday from 11:30 to 21:00
You can see all the information on contact us page
